Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Voobly crashes on joining MS

Voobly crashes on joining MS
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 [sQad]Pete26196


发布12 July 2017 - 5:58 pm
On joining Medieval Siege (or any of the other lobbies) Voobly crashes and force closes.


Steps I have already taken:

Clean install of Voobly Client using the guide on this website.

Clean install of AoE2 HD + conversion patch.

Scanned pc with Malwarebytes and scanned drive with dskchk for any corrupted files.

I've attached details on my network, based from the advice given in other threads:

附件：
screenshotvoobly1.png （文件大小： 93.54 KB)
screenshotvoobly2.png （文件大小： 108.64 KB)

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 ____Kofahi____


编辑12 July 2017 - 6:28 pm通过____Kofahi____
Hi
Check this link
[You must login to view link]
Also If you just installed Windows 10, please install all available updates + DPlay + all drivers
Regards
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 [sQad]Pete26196


发布12 July 2017 - 6:39 pm
____Kofahi____ wrote:
Hi
Check this link
[You must login to view link]
Also If you just installed Windows 10, please install all available updates + DPlay + all drivers
Regards

I have been using windows 10 with no problems for several months.

I have already performed a clean installation of voobly and this did not help.
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 ____Kofahi____


发布12 July 2017 - 6:47 pm
hi
do you have the patch installed? :
[You must login to view link]
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 Jineapple


发布12 July 2017 - 7:19 pm
____Kofahi____ wrote:
hi
do you have the patch installed? :
[You must login to view link]
[sQad]Pete26196 wrote:
Steps I have already taken:

Clean install of Voobly Client using the guide on this website.

Clean install of AoE2 HD + conversion patch.

Scanned pc with Malwarebytes and scanned drive with dskchk for any corrupted files.

Please read carefully what users are writing if you want to help them out.
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 ____Kofahi____


发布12 July 2017 - 7:44 pm
Jineapple wrote:
Please read carefully what users are writing if you want to help them out.
A simple mistake and it does not lead to anything else ... just a question, mate
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 ____Kofahi____


发布12 July 2017 - 7:46 pm
Hi Pete26196
are you logging in through the game browser? if Yes... so use try through the web site.
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 [sQad]Pete26196


发布12 July 2017 - 7:57 pm
Tried that, doesn't help. The minute MS/NPL/IPL etc opens voobly crashes.
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 ____Kofahi____


编辑12 July 2017 - 8:27 pm通过____Kofahi____
Hi so
Quote:
Please try the following:

1- Clean boot

[You must login to view link]


& Also 2- Empty Multi folder:

Navigate to C:\Program Files (x86)\Microsoft Games\Age of Empires II\SaveGame\Multi

OR

C:\Program Files (x86)\Steam\steamapps\common\Age2HD\savegame\multi

Delete all *.mgs and *.msx in that directory except the Multi.txt.
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 [sQad]Pete26196


发布12 July 2017 - 8:37 pm
Still crashing
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 ____Kofahi____


发布12 July 2017 - 8:47 pm
Ok so I found your problem.. follow these steps to fix :

- Remove malware using Malwarebytes.
- Remove 40+ VPN adapters.
- Re-configur a two router scenario to a single router scenario with WiFi AP
- Re-configur DNAT 27000 UDP in router for Voobly NAT-T
- Add MAC address to DHCP settings to have a fixed ip.

Done! :)
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 [sQad]Pete26196


发布12 July 2017 - 9:59 pm
I don't see how that helps at all.

I have already scanned with malwarebytes and found nothing.

I don't have a vpn.

I haven't touched my router in months
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 ____Kofahi____


编辑12 July 2017 - 10:26 pm通过____Kofahi____
So...... Wait for someone else to help you I'm sorry ;3confused ;3confused
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 [sQad]Pete26196


发布13 July 2017 - 1:41 am
I found some files that seem to relate to the crashes (made at times of crashes) but am unable to read them, will probably be useful.
附件：
minidump.dmp （文件大小： 487.82 KB)
minidump 2.dmp （文件大小： 485.03 KB)
minidump 3.dmp （文件大小： 490.63 KB)
minidump 4.dmp （文件大小： 485.22 KB)
minidump 5.dmp （文件大小： 486.47 KB)
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 [sQad]Pete26196


发布13 July 2017 - 7:50 pm
More crash files.

Tried reinstalling voobly making sure to delete registry files before reinstalling. Voobly is allowed through my firewall and even with my antivirus (windows defender) + firewall turned off joining the lobbies still causes crashes.

Interestingly enough before reinstalling it wasn't crashing every time. Around half the time I would get a pop up saying I had a corrupt Voobly or Game DLL but after reinstalling everything this isn't happening anymore.

Screenshot: [You must login to view link]
附件：
minidump 1.dmp （文件大小： 481.55 KB)
minidump 2.dmp （文件大小： 499.44 KB)
minidump 3.dmp （文件大小： 485.54 KB)
minidump 4.dmp （文件大小： 482.62 KB)
minidump 5.dmp （文件大小： 481.04 KB)



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